Privacy Policy

Tazama.live is committed to protecting your personal data. This policy explains what information we collect, how we use it, who we share it with, and your rights under the Uganda Data Protection and Privacy Act 2019 (PDPA).

1. Who We Are

Tazama.live is a pay-per-view live streaming platform operated from Uganda. For the purposes of the PDPA, we are the data controller for personal data collected through this platform. You can reach us at support@tazama.live.

2. Data We Collect

When you buy a ticket

• Full name
• Phone number (used for Mobile Money and ticket delivery via WhatsApp/SMS)
• Email address (optional — used for email ticket delivery)
• Payment reference data (transaction IDs from Pesapal — we do not store card numbers or Mobile Money PINs)
• Amount paid, event purchased, and number of tickets

When you watch a stream

• IP address and device fingerprint (used to enforce one active session per ticket)
• Session start time, last activity timestamp, and whether the session is active
• Ticket code used and event accessed

When you create an account (optional)

• Name, email, and phone as provided to Clerk (our authentication provider)
• Account creation date and authentication events

Automatically collected

• Error and performance data via Sentry (anonymised stack traces, request paths)
• Standard server logs (IP, browser, timestamp) retained for up to 30 days

3. How We Use Your Data

• Deliver tickets — send your ticket code via WhatsApp, SMS, or email after a confirmed payment.
• Process payments — pass the minimum required data to Pesapal to complete your Mobile Money or card transaction.
• Gate stream access — validate your ticket code and enforce the one-session-per-ticket rule.
• Customer support — use your contact details to respond to queries and resend missing tickets.
• Event reminders — send a WhatsApp or SMS reminder before an event you have purchased a ticket for. You can opt out by contacting support.
• Platform integrity — detect and prevent fraud, abuse, and unauthorised sharing of ticket codes.
• Error monitoring — diagnose technical failures to improve platform reliability.

4. Who We Share Data With

We do not sell your personal data. We share it only with the third-party services required to run the platform:

5. Data Retention

• Payment and ticket records are retained for 7 years to meet Ugandan financial record-keeping requirements.
• Session records (IP, device fingerprint) are deleted 30 days after the event ends.
• If you request account deletion, we delete your profile data within 30 days, except where retention is required by law.

6. Cookies and Local Storage

We do not use advertising or tracking cookies. Clerk sets a session cookie to keep you logged into your account. Clerk's authentication cookies are strictly necessary and cannot be opted out of while using a signed-in account.

7. Your Rights

Under the Uganda Data Protection and Privacy Act 2019, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data, subject to legal retention obligations.
• Object to processing of your data for event reminders or marketing.
• Lodge a complaint with the Uganda Personal Data Protection Office (PDPO).

To exercise any of these rights, contact us at support@tazama.live or WhatsApp +256 772 986876. We will respond within 14 days.

8. Children

Tazama.live is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy as the platform evolves. The effective date at the top of this page reflects the latest revision. Material changes will be communicated via the platform or by WhatsApp if you are a registered user.