Help
Quick answers below. If something is not working, message us.
Chat with us on WhatsApp+256 772 986876Common questions
I paid but I have no ticket code
Your code is sent as soon as the payment is confirmed, by WhatsApp, SMS or email. You can also find it any time under My Tickets, where there is a Resend button. Mobile Money can take a few minutes to confirm. If money left your account and there is still no ticket, message us on WhatsApp with the phone number you paid from.
How do I watch my event?
In the app, open the Watch tab and tap your event. On the website, open My Tickets and tap Watch Now. The stream opens when the event starts, so if you are early you will see a countdown.
The stream will not play or keeps buffering
Check your connection first, since live video needs a steady signal. Wi-Fi is best. Close other apps that use data, then reload the page. If it still does not play, message us and tell us which phone and browser you are using.
It says my ticket is in use on another device
A ticket can stream on one device at a time. If you want to continue on this device, choose Take Over. The other device will stop playing.
How long does my ticket last?
From the moment the event starts until the stream ends. You keep a short grace period afterwards, so a sudden drop-out near the end will not lock you out.
Which payment methods can I use?
MTN Mobile Money, Airtel Money, Visa and Mastercard.
The event was postponed or cancelled
We message every ticket holder. If an event is postponed your ticket stays valid for the new date. If it is cancelled we will tell you about your refund.
My name, phone or email on the ticket is wrong
Message us on WhatsApp with your ticket code and what needs correcting.